Book description
This fifth edition emphasizes the importance of developing management skills or admitted that learning about management concepts was not the same as learning how to apply those concepts in practice. It is built on a solid foundation of theory and empirical evidence that provides a compelling case for why specific competencies are important. The framework offers managers an enduring foundation for analysing what types of behaviors are most appropriate to achieve organisational goals in light of the existing environment. This edition overall gives a strong background in management skills and concepts needed on the job.
Table of contents
- Copyright
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Preface
- INTRODUCTION: THE COMPETING VALUES APPROACH TO MANAGEMENT
- MODULE 1âCREATING AND SUSTAINING COMMITMENT AND COHESION
- MODULE 2âESTABLISHING AND MAINTAINING STABILITY AND CONTINUITY
- MODULE 3âIMPROVING PRODUCTIVITY AND INCREASING PROFITABILITY
- MODULE 4âPROMOTING CHANGE AND ENCOURAGING ADAPTABILITY
- CONCLUSIONâINTEGRATION AND THE ROAD TO MASTERY
- REFERENCES
- INTRODUCTION: THE COMPETING VALUES APPROACH TO MANAGEMENT
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1. Creating and Sustaining Commitment and Cohesion
- 1.1. COMPETENCIES
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1.2. UNDERSTANDING SELF AND OTHERS
- 1.2.1. ASSESSMENT Anchors and Oars
- 1.2.2. LEARNING Understanding Self and Others
- 1.2.3. UNDERSTANDING YOURSELF
- 1.2.4. TWO APPROACHES TO PERSONALITY
- 1.2.5. INCREASING YOUR SELF-AWARENESS
- 1.2.6. UNDERSTANDING OTHERS
- 1.2.7. ANALYSIS Using the Johari Window to Analyze Behavior
- 1.2.8. PRACTICE Practicing Receiving Feedback
- 1.2.9. APPLICATION Soliciting Feedback
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1.3. COMMUNICATING HONESTLY AND EFFECTIVELY
- 1.3.1. ASSESSMENT Communication Skills
- 1.3.2. LEARNING Communicating Honestly and Effectively
- 1.3.3. A BASIC MODEL OF INTERPERSONAL COMMUNICATION
- 1.3.4. BARRIERS TO EFFECTIVE INTERPERSONAL COMMUNICATION
- 1.3.5. REFLECTIVE LISTENING
- 1.3.6. ANALYSIS Using the Left-Hand Column to Develop Your Communication Skills
- 1.3.7. PRACTICE Using Reflective Listening to Move Thoughts and Feelings to the Right-Hand Column: The Case of Stacy Brock and Terry Lord
- 1.3.8. APPLICATION Developing Your Reflective Listening Skills
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1.4. MENTORING AND DEVELOPING OTHERS
- 1.4.1. ASSESSMENT Assumptions about Performance Evaluations
- 1.4.2. LEARNING Mentoring and Developing Others
- 1.4.3. CONDUCTING EFFECTIVE PERFORMANCE EVALUATIONS
- 1.4.4. COACHING AND MENTORING EMPLOYEES
- 1.4.5. DEVELOPING EMPLOYEES THROUGH EFFECTIVE DELEGATION
- 1.4.6. ANALYSIS United Chemical Company
- 1.4.7. PRACTICE What Would You Include in the Performance Evaluation?
- 1.4.8. APPLICATION Developing Your Capacity to Develop Others
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1.5. MANAGING GROUPS AND LEADING TEAMS
- 1.5.1. ASSESSMENT Are You a Team Player?
- 1.5.2. LEARNING Managing Groups and Leading Teams
- 1.5.3. WHAT INFLUENCES TEAM EFFECTIVENESS?
- 1.5.4. ROLES OF TEAM MEMBERS
- 1.5.5. ROLE CLARITY
- 1.5.6. FOUR TEAM PLAYER STYLES
- 1.5.7. INCREASING MEETING EFFECTIVENESS
- 1.5.8. TEAM DEVELOPMENT AND TEAM-BUILDING
- 1.5.9. TEAM-BUILDING
- 1.5.10. ANALYSIS Stay-Alive Inc.
- 1.5.11. PRACTICE Ethics Task Force
- 1.5.12. APPLICATION Team-Building Action Plan
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1.6. MANAGING AND ENCOURAGING CONSTRUCTIVE CONFLICT
- 1.6.1. ASSESSMENT How Do You Handle Conflict?
- 1.6.2. LEARNING Managing and Encouraging Constructive Conflict
- 1.6.3. DIFFERENT PERSPECTIVES ON CONFLICT
- 1.6.4. LEVELS, SOURCES, AND STAGES OF CONFLICT
- 1.6.5. STAGES OF THE CONFLICT PROCESS
- 1.6.6. CONFLICT MANAGEMENT APPROACHES
- 1.6.7. AVOIDING
- 1.6.8. ACCOMMODATING
- 1.6.9. COMPETING
- 1.6.10. COMPROMISING
- 1.6.11. COLLABORATING
- 1.6.12. ADVOCACY AND INQUIRY
- 1.6.13. MANAGING CONFLICT CONSTRUCTIVELY
- 1.6.14. HOW TO STIMULATE CONFLICT AND MANAGE AGREEMENT
- 1.6.15. ANALYSIS Zack's Electrical Parts
- 1.6.16. PRACTICE Win as Much as You Can
- 1.6.17. PAYOFF SCHEDULE
- 1.6.18. APPLICATION Managing Your Own Conflicts
- 1.6.19. MODULE 1 Collaborate-Focused Competency Evaluation Matrix
- 1.7. REFERENCES
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2. Establishing and Maintaining Stability and Continuity
- 2.1. COMPETENCIES
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2.2. ORGANIZING INFORMATION FLOWS
- 2.2.1. ASSESSMENT Identifying Data Overload and Information Gaps
- 2.2.2. LEARNING Organizing Information Flows
- 2.2.3. DATA INFLOWS: ARE YOU IN DATA OVERLOAD?
- 2.2.4. THE TRAF SYSTEM: TOSS, REFER, ACT, FILE
- 2.2.5. PRIORITIZING ACTION ITEMS
- 2.2.6. INFORMATION OUTFLOWS: ARE YOUR MESSAGES CLEAR, CONCISE, AND COMPLETE?
- 2.2.7. THE OABC METHOD: A TEMPLATE FOR COMPOSING CONCISE MESSAGES
- 2.2.8. KNOWING YOUR AUDIENCE
- 2.2.9. ANALYSIS Deciding What to Do with Data Inflows Using the Traffing Method
- 2.2.10. PRACTICE Making Messages Clear, Concise, and Complete
- 2.2.11. APPLICATION Directing Your Own Data and Information Traffic
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2.3. WORKING AND MANAGING ACROSS FUNCTIONS
- 2.3.1. ASSESSMENT Mapping Your Organization
- 2.3.2. LEARNING Working and Managing Across Functions
- 2.3.3. CROSS-FUNCTIONAL TEAMS WITHIN TRADITIONAL WORK STRUCTURES
- 2.3.4. OVERCOMING THE CHALLENGES OF CROSS-FUNCTIONAL TEAMS
- 2.3.5. KEY GUIDELINES FOR MANAGING CROSS-FUNCTIONALLY
- 2.3.6. PICKING THE RIGHT PEOPLEâADDITIONAL INSIGHTS
- 2.3.7. ANALYSIS Errors in the Design?
- 2.3.8. PRACTICE Student Orientation
- 2.3.9. APPLICATION Examining a Cross-Functional Team
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2.4. PLANNING AND COORDINATING PROJECTS
- 2.4.1. ASSESSMENT Project Planning
- 2.4.2. LEARNING Planning and Coordinating Projects
- 2.4.3. PROJECT MANAGEMENT PROCESSES AND TOOLS
- 2.4.4. PLANNING TOOLS
- 2.4.5. STATEMENT OF WORK
- 2.4.6. WORK BREAKDOWN STRUCTURE
- 2.4.7. PROGRAM EVALUATION AND REVIEW TECHNIQUE AND CRITICAL PATH METHOD
- 2.4.8. RESOURCE LEVELING
- 2.4.9. GANTT CHARTS
- 2.4.10. HUMAN RESOURCE MATRIX
- 2.4.11. PROJECT MONITORING
- 2.4.12. COST/SCHEDULE INTEGRATION GRAPHS
- 2.4.13. ANALYSIS Planning a Training Course
- 2.4.14. PRACTICE The Job Fair
- 2.4.15. APPLICATION Managing Your Own Project
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2.5. MEASURING AND MONITORING PERFORMANCE AND QUALITY
- 2.5.1. ASSESSMENT Identifying Appropriate Performance Criteria
- 2.5.2. LEARNING Measuring and Monitoring Performance and Quality
- 2.5.3. DECIDING WHAT TO MONITOR AND HOW TO MEASURE IT
- 2.5.4. DEVELOPING A HIERARCHY OF MEASURES
- 2.5.5. TAILORING MEASURES TO THE ORGANIZATION AND ITS MISSION
- 2.5.6. IDENTIFYING DRIVERS OF ORGANIZATIONAL EFFECTIVENESS
- 2.5.7. BALDRIGE CRITERIA FOR PERFORMANCE EXCELLENCE
- 2.5.8. OTHER APPROACHES TO IMPROVING PERFORMANCE
- 2.5.9. ANALYSIS Improving Performance in the Health Care Industry
- 2.5.10. PRACTICE Developing Education Performance Metrics
- 2.5.11. APPLICATION Developing Performance Metrics for Your Job
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2.6. ENCOURAGING AND ENABLING COMPLIANCE
- 2.6.1. ASSESSMENT Reactions to Methods of Encouraging Compliance
- 2.6.2. LEARNING Encouraging and Enabling Compliance
- 2.6.3. UNDERSTANDING NONCOMPLIANCE
- 2.6.4. MANAGEMENT MISTAKESâEMPLOYEE MISBEHAVIOR
- 2.6.5. "I DIDN'T KNOW"
- 2.6.6. "I WASN'T SURE"
- 2.6.7. "I HAD TO LOOK OUT FOR MYSELF"
- 2.6.8. "THEY HAD IT COMING"
- 2.6.9. "IT WAS THE RIGHT THING TO DO"
- 2.6.10. STRATEGIES FOR ENCOURAGING COMPLIANCE
- 2.6.11. STICKS AND CARROTS
- 2.6.12. HURDLES AND FAST TRACKS
- 2.6.13. ENLIGHTENMENT AND CONVERSION
- 2.6.14. COSTS AND PARADOXES OF COMPLIANCE STRATEGIES
- 2.6.15. DIRECT FINANCIAL COSTS
- 2.6.16. REDUCED COMPLIANCE AND EFFECTIVENESS
- 2.6.17. MISSED OPPORTUNITIES
- 2.6.18. DESTRUCTIVE DEVIANCE
- 2.6.19. ORGANIZATIONAL COMPLIANCE
- 2.6.20. FEDERAL SENTENCING GUIDELINES FOR ORGANIZATIONS
- 2.6.21. 2004 REVISION AND EXPANSION
- 2.6.22. GUIDELINES FOR COMPLIANCE AND ETHICS PROGRAMS
- 2.6.23. ANALYSIS Strategies used by the United States to Increase Compliance
- 2.6.24. PRACTICE Moving Compliance Outside the Workplace
- 2.6.25. APPLICATION Your Organization's Compliance Policies and Practices
- 2.6.26. Control-Focused Competency Evaluation Matrix
- 2.7. REFERENCES
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3. Improving Productivity And Increasing Profitability
- 3.1. COMPETENCIES
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3.2. DEVELOPING AND COMMUNICATING A VISION
- 3.2.1. ASSESSMENT Your Experiences with Communicating a Vision
- 3.2.2. LEARNING Developing and Communicating a Vision
- 3.2.3. PROCESSES FOR FORMULATING A VISION
- 3.2.4. FRAMING AND DEFINING A VISION
- 3.2.5. IDENTIFYING KEY COMPONENTS AND CONTENT
- 3.2.6. ARTICULATING AND COMMUNICATING A VISION
- 3.2.7. VISIONARY LEADERS
- 3.2.8. FROM PARADOX TO INFINITY (AND BEYOND)
- 3.2.9. FROM PERSONAL PASSION TO LEADERSHIP STORY
- 3.2.10. ANALYSIS S. K. Ko: The Reluctant Visionary
- 3.2.11. PRACTICE Crafting Your Leadership Story
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3.3. SETTING GOALS AND OBJECTIVES
- 3.3.1. ASSESSMENT Identifying Your Personal Goals
- 3.3.2. LEARNING Setting Goals and Objectives
- 3.3.3. GOAL SETTINGâTHE BASIC BUILDING BLOCKS
- 3.3.4. GOAL-SETTING AS THE FOUNDATION FOR A PERFORMANCE MANAGEMENT SYSTEM
- 3.3.5. GAINING STRATEGIC UNITY AND ALIGNMENT
- 3.3.6. TRANSLATING STRATEGY INTO INDIVIDUAL GOALS
- 3.3.7. SETTING "S.M.A.R.T." GOALS AND OBJECTIVES
- 3.3.8. SPECIFIC
- 3.3.9. MEASURABLE
- 3.3.10. ATTAINABLE
- 3.3.11. RELEVANT
- 3.3.12. TIME-BOUND
- 3.3.13. ANALYSIS Objectives Don't Work for Me
- 3.3.14. PRACTICE Creating an Implementation Plan
- 3.3.15. APPLICATION Evaluating the Use of Goal Setting In Your Organization
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3.4. MOTIVATING SELF AND OTHERS
- 3.4.1. ASSESSMENT When Are You the Most Motivated and Productive?
- 3.4.2. LEARNING Motivating Self and Others
- 3.4.3. MOTIVATION THEORY
- 3.4.4. CONTENT THEORIES: WHAT IS VALUABLE ENOUGH TO MOTIVATE PEOPLE?
- 3.4.5. PROCESS THEORIES: HOW DO WE GET FROM STIMULUS TO MOTIVATION?
- 3.4.6. THE EXPECTANCY APPROACH TO MOTIVATION
- 3.4.7. THE EMPLOYEE'S PERSPECTIVE
- 3.4.8. THE MANAGER'S PERSPECTIVE
- 3.4.9. EMPOWERMENT
- 3.4.10. EMPLOYEE ENGAGEMENT
- 3.4.11. ANALYSIS From Motivated to Demotivated in 60 Seconds
- 3.4.12. PRACTICE Empowerment and Engagement
- 3.4.13. APPLICATION When Are You and Your Colleagues the Most Motivated and Productive?
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3.5. DESIGNING AND ORGANIZING
- 3.5.1. ASSESSMENT Assessing Organizational Culture
- 3.5.2. LEARNING Designing and Organizing
- 3.5.3. CORE CONCEPTS AND PRINCIPLES OF STRUCTURE
- 3.5.4. DIVISION OF LABOR AND SPECIALIZATION
- 3.5.5. HIERARCHY AND LINES OF AUTHORITY
- 3.5.6. STANDARDIZATION AND FORMALIZATION
- 3.5.7. DECISION-MAKING AUTHORITY
- 3.5.8. STRUCTURAL TENSIONS
- 3.5.9. MECHANISTIC AND ORGANIC ARCHETYPES
- 3.5.10. DIFFERENTIATION AND INTEGRATION
- 3.5.11. FORMS OF DEPARTMENTALIZATION
- 3.5.12. BY FUNCTION
- 3.5.13. BY DIVISION
- 3.5.14. BY MATRIX
- 3.5.15. ORGANIZATIONAL FORMS IN PRACTICE
- 3.5.16. LINKING STRATEGY, STRUCTURE, AND CULTURE
- 3.5.17. GALBRAITH'S STAR MODEL
- 3.5.18. ORGANIZATIONAL CULTURE AS A FRAME FOR DESIGNING AND ORGANIZING
- 3.5.19. CLAN CULTURE
- 3.5.20. HIERARCHY CULTURE
- 3.5.21. MARKET CULTURE
- 3.5.22. ADHOCRACY CULTURE
- 3.5.23. DIAGNOSING AND ALIGNING ORGANIZATIONAL CULTURE
- 3.5.24. ANALYSIS Responding to Environmental Challenges
- 3.5.25. PRACTICE USPS: Prescribe a Possible Future
- 3.5.26. APPLICATION Understanding the Design and Organization of Your Company
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3.6. MANAGING EXECUTION AND DRIVING FOR RESULTS
- 3.6.1. ASSESSMENT Your Leadership Task-Orientation
- 3.6.2. LEARNING Managing Execution and Driving for Results
- 3.6.3. THE PEOPLE PROCESS
- 3.6.4. THE STRATEGY PROCESS
- 3.6.5. THE OPERATIONS PROCESS
- 3.6.6. LEADER BEHAVIORS
- 3.6.7. A CULTURE OF EXECUTION
- 3.6.8. THE RIGHT PEOPLE IN THE RIGHT PLACES
- 3.6.9. EXECUTION AND RESULTS AT THE INDIVIDUAL LEVEL
- 3.6.10. TIME MANAGEMENT
- 3.6.11. ANALYSIS Execution and Results in a Crisis Situation
- 3.6.12. PRACTICE Examining the Impact of a New CEO on Execution and Results
- 3.6.13. APPLICATION Know Your Time
- 3.6.14. MODULE 3 Compete-Focused Competency Evaluation Matrix
- 3.7. REFERENCES
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4. Promoting Change And Encouraging Adaptability
- 4.1. COMPETENCIES
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4.2. USING POWER AND INFLUENCE ETHICALLY AND EFFECTIVELY
- 4.2.1. ASSESSMENT Who Is Powerful?
- 4.2.2. LEARNING Using Power Ethically and Effectively
- 4.2.3. POWER: WHY ARE WE AMBIVALENT?
- 4.2.4. USING POWER AT THREE LEVELS
- 4.2.5. GOOD POWER, BAD POWER, AND NO POWER
- 4.2.6. FIVE SOURCES OF POWER
- 4.2.7. INFLUENCE STRATEGIES AND TACTICS
- 4.2.8. INFLUENCE VERSUS MANIPULATION AND CONTROL
- 4.2.9. INCREASING POWER AND INFLUENCE WITH SUPERVISORS, PEERS, AND SUBORDINATES
- 4.2.10. ANALYSIS "I Hope You Can Help Me Out": Don Lowell Case Study
- 4.2.11. PRACTICE The Big Move
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4.3. CHAMPIONING AND SELLING NEW IDEAS
- 4.3.1. ASSESSMENT The Presenter's Touch: You May Have It but Not Know It
- 4.3.2. LEARNING Championing and Selling New Ideas
- 4.3.3. COMPETING VALUES FRAMEWORK FOR MANAGERIAL COMMUNICATION
- 4.3.4. RELATIONAL MESSAGES
- 4.3.5. INFORMATIONAL MESSAGES
- 4.3.6. PROMOTIONAL MESSAGES
- 4.3.7. TRANSFORMATIONAL MESSAGES
- 4.3.8. EVALUATING YOUR COMMUNICATION TENDENCIES
- 4.3.9. THE SSSAP APPROACH TO EFFECTIVE PRESENTATIONS
- 4.3.10. SUPPORT
- 4.3.11. SEQUENCE
- 4.3.12. ACCESS
- 4.3.13. POLISH
- 4.3.14. FINDING YOUR OWN VOICE
- 4.3.15. ANALYSIS Applying Communication Tools to Evaluate a Presentation
- 4.3.16. PRACTICE Improving A Memo Requesting Additional Personnel
- 4.3.17. APPLICATION You Be the Speaker
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4.4. FUELING AND FOSTERING INNOVATION
- 4.4.1. ASSESSMENT Are You a Creative Thinker?
- 4.4.2. LEARNING Fueling and Fostering Innovation
- 4.4.3. DEVELOPING CREATIVE THINKING SKILLS IN YOURSELF AND OTHERS
- 4.4.4. INNOVATION AS A HABIT
- 4.4.5. BARRIERS TO CREATIVE THINKING
- 4.4.6. BUILDING A CREATIVE SPACE FOR PEOPLE
- 4.4.7. BRAINSTORMING AND THE NOMINAL GROUP TECHNIQUE
- 4.4.8. THE IMPORTANCE OF CREATIVE THINKING IN ORGANIZATIONS
- 4.4.9. ANALYSIS Creativity and Managerial Style
- 4.4.10. PRACTICE Encouraging Creative Thinking
- 4.4.11. APPLICATION 1 Import an Idea
- 4.4.12. APPLICATION 2 New Approaches to the Same Old Problem
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4.5. NEGOTIATING AGREEMENT AND COMMITMENT
- 4.5.1. ASSESSMENT How Effective Are You at Negotiating Agreement?
- 4.5.2. LEARNING Negotiating Agreement and Commitment
- 4.5.3. HOW IS YOUR SOCIAL CREDIT RATING?
- 4.5.4. THE VITAL ROLE OF DIALOGUE
- 4.5.5. THE CONDITIONS OF DIALOGUE: MUTUAL PURPOSE, MEANING, AND RESPECT
- 4.5.6. NEGOTIATING TO BUILD TRUST AND GET TO "YES"
- 4.5.7. SEPARATE THE PEOPLE FROM THE PROBLEM
- 4.5.8. FOCUS ON INTERESTS, NOT POSITIONS
- 4.5.9. GENERATE OTHER POSSIBILITIES: MAKE THE PIE BIGGER
- 4.5.10. INSIST ON USING OBJECTIVE CRITERIA
- 4.5.11. ANALYSIS Your Effectiveness as a Negotiator
- 4.5.12. PRACTICE Standing on the Firing Line
- 4.5.13. APPLICATION Negotiating at Work
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4.6. IMPLEMENTING AND SUSTAINING CHANGE
- 4.6.1. ASSESSMENT Changes in My Organization
- 4.6.2. LEARNING Implementing and Sustaining Change
- 4.6.3. UNDERSTANDING THE FORCES FOR CHANGE AND RESISTANCE TO PLANNED CHANGE
- 4.6.4. FORCES FOR CHANGEâSHOULD WE CHANGE?
- 4.6.5. RESISTANCE TO CHANGEâCAN WE CHANGE?
- 4.6.6. DESIGNING CHANGE
- 4.6.7. FOUR APPROACHES TO IMPLEMENTING CHANGE
- 4.6.8. TELLING
- 4.6.9. FORCING
- 4.6.10. PARTICIPATING
- 4.6.11. TRANSFORMING
- 4.6.12. ANALYSIS Reorganizing the Legal Division
- 4.6.13. PRACTICE Understanding Your Own Influence Attempts
- 4.6.14. APPLICATION Planning a Change
- 4.6.15. Module 4 Create-Focused Competency Evaluation Matrix
- 4.7. REFERENCES
- Integration and the Road to Mastery
Product information
- Title: Becoming a Master Manager: A Competing Values Approach, Fifth Edition
- Author(s):
- Release date: October 2010
- Publisher(s): Wiley
- ISBN: 9780470284667
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