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Dynamics 365 Customer Voice
Everyone needs a tool for surveys. There are a lot of tools out there, but none are as tightly integrated with Dynamics 365 as Customer Voice. In this chapter, we’ll go through what Dynamics 365 Customer Voice is and how you can utilize it in your marketing efforts. For example, we can improve our events by getting information from our attendees, and we can discover what our sales process or customer service is like for customers by sending them a survey.
This chapter will go through the following:
- What is Dynamics 365 Customer Voice?
- Creating and managing surveys
- Adding questions to a survey
- Sending surveys
What is Dynamics 365 Customer Voice?
Before we start going through how to use Customer Voice, let us go ...
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