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Goleman, Daniel. “Leadership That Gets Results.” Harvard Business Review OnPoint Enhanced Edition (August 2000).

A manager’s leadership style strongly influences his or her organization’s climate—and that climate can account for nearly a third of financial performance. The most effective managers, Goleman says, use a combination of six different leadership styles, changing the blend as circumstances dictate. Goleman describes the six styles—which include “coaching,” “coercive,” and “democratic”—and explains the situations for which each is most appropriate.

Goleman, Daniel. “What Makes a Leader?” Harvard Business Review OnPoint Enhanced Edition (November 2000).

Goleman contends that emotional intelligence (EI)—a powerful ...

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