Skip to Main Content
Becoming a Rockstar SRE
book

Becoming a Rockstar SRE

by Jeremy Proffitt, Rod Anami L. Anami
April 2023
Intermediate to advanced content levelIntermediate to advanced
420 pages
10h 56m
English
Packt Publishing
Content preview from Becoming a Rockstar SRE

13

First Thing – Runbooks and Low Noise Outage Notifications

Institutional knowledge is the experience and understanding that staff have about a company. From the long-standing engineers who wrote the code that runs the day-to-day business, to network engineers familiar with the topology of the data center, and even customer service representatives, who know how to leverage internal company processes to resolve customer issues. This employee understanding takes years to build in employees and can be difficult – if not impossible – to replace. Runbooks are the embodiment of institutional knowledge about applications and systems in a tangible document to aid in troubleshooting and resolving issues.

Runbooks may embody the knowledge needed to resolve ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Becoming SRE

Becoming SRE

David N. Blank-Edelman
Seeking SRE

Seeking SRE

David N. Blank-Edelman

Publisher Resources

ISBN: 9781803239224Supplemental Content