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Becoming a Rockstar SRE
book

Becoming a Rockstar SRE

by Jeremy Proffitt, Rod Anami L. Anami
April 2023
Intermediate to advanced content levelIntermediate to advanced
420 pages
10h 56m
English
Packt Publishing
Content preview from Becoming a Rockstar SRE

14

Rapid Response – Outage Management Techniques

Responding to outages is anything but simple. We live in a world where technology outages can cause ripples in so many different aspects of our lives, from not being able to purchase gas to get to work, to traffic light outages impacting ambulance response times. When outages happen, the response has to be fast, organized, and have a well-defined process – or you’ll spin wheels and eat up time trying to define simple things such as deciding whether to drive into the office or jump on a video chat.

There is so much more to outage response than just getting some engineers in a room to fix an issue – such as tracking timelines and determining the true customer impacts and metrics. Communication from ...

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Publisher Resources

ISBN: 9781803239224Supplemental Content