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Becoming a Rockstar SRE
book

Becoming a Rockstar SRE

by Jeremy Proffitt, Rod Anami L. Anami
April 2023
Intermediate to advanced content levelIntermediate to advanced
420 pages
10h 56m
English
Packt Publishing
Content preview from Becoming a Rockstar SRE

15

Postmortem Candor – Long-Term Resolution

The idea of the postmortem, also referred to as a Root Cause Analysis (RCA), is to answer at least three key questions – what went wrong, how it was resolved, and what can be done to prevent it in the future. Often, this includes a timeline of events, information from systems and, specifically, their service level indicator, and how the service level objective may have been broken.

Understanding what went wrong is only half the battle; defining it in a way that allows neutrality and states facts only is extremely important. Events and data rather than emotions should drive our discussions. When we call out causality, it should be entirely fact-based.

As we journey through this chapter, we’ll identify ...

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Publisher Resources

ISBN: 9781803239224Supplemental Content