Acknowledgments

THERE ARE A NUMBER OF people to thank for contributing to the production of this text. First, we must thank all of the managers with whom we have been associated throughout our professional careers. They provided much of the research material that made this endeavor possible. Next, we owe a great deal to our literary agent, Jacquiline Flynn, whose thoughtful and insightful guidance led us through the publishing process. In addition, we appreciate the creative contributions of Lynn Miller and Jeff Shankerman. Finally, we owe a heartfelt thanks to our editor, Judith McCarthy, for inviting us to work with her; copyeditor Katherine Hinkebein; and the rest of the publishing staff at McGraw-Hill.

Dedication to Jack H. Grossman

“You ...

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