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Becoming a Successful Manager, Second Edition by J. Robert Parkinson

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1What Is a Professional Manager?

Professionals exhibit quiet strength to make the difficult look easy.

Small acts of human kindness done consistently characterize a mensch.

AS YOU PROBABLY REALIZE, ACHIEVING the objectives of a successful manager is an arduous job. Managing a department effectively is an ongoing process that consists of developing mutually rewarding relationships with your employees. You will need to create healthy partnerships with each of the people under your influence.

The basic ingredients of all such committed relationships are the same: mutual respect and trust spiced with genuine caring attitudes.

You’ll know you’ve successfully created healthy manager–staff member relationships when your employees feel the department ...

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