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Becoming a Successful Manager, Second Edition by J. Robert Parkinson

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8Listening— Really Listen and You Will Hear More than Words

Every action or reaction communicates something. Determining what each “something” is provides the enlightenment to understand and respond with clarity, care, and purpose.

A WELL-KNOWN SYMPHONY CONDUCTOR WAS holding auditions for a new pianist. One particular candidate came highly recommended. In fact, many of the orchestra’s supporters were sure he would be selected because of his mastery of the keyboard. To no one’s surprise, the candidate played flawlessly at the audition. However, he was not selected. The disappointed supporters asked the conductor why he declined to hire this pianist, given that he had played the composition perfectly. The maestro said, “It is true that this pianist ...

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