A Note from the Authors
THE PURPOSE OF THIS BOOK is to help you, as a new manager, quickly assimilate some of the basic knowledge you must have and actions you must put into practice in order to succeed. For you to gain maximum benefit from the material, we recommend that you keep a manager’s journal. In it, note the thoughts, ideas, and insights you generate while reading. A manager’s journal is also an excellent place to record your completed exercises, which are presented throughout these chapters, as well as other useful reminders and information that will help you become the outstanding manager you have the potential to be.
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