Congratulations on being promoted to manager! By accepting this promotion, you assumed three essential and overlapping responsibilities: to become a professional manager, to get people of diverse global and technological backgrounds and skills to fulfill their individual and departmental objectives, and to create a spirit of professionalism and teamwork within your department, wherever they may be located.
We’ll begin by taking a bird’s-eye view of what your job actually is—that is, your implied promises and obligations to your staff.
As you study Part I, keep in mind three key principles you need to follow to be a successful professional manager:
• Strive to create a departmental culture that enables people under ...