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Becoming a Successful Manager, Second Edition by J. Robert Parkinson

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PART IIEstablishing a Solid Departmental Foundation

If someone were to ask you, “As manager of your department, what is your main overall objective?” you might say something like, “I want to build a strong and productive departmental structure.” Few people would argue with that response. It’s a goal that is not only reasonable but also achievable. The first step toward achieving your goal is to build a solid foundation, one that can support the departmental structure you want to create.

The cornerstone of such a foundation consists of five essential elements:

• Build trust

• Solicit feedback

• Inspire motivation

• Hone communication

• Expect and deliver quality

Building a foundation of which you will be proud is the subject of Part II. Each chapter ...

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