If someone were to ask you, “As manager of your department, what is your main overall objective?” you might say something like, “I want to build a strong and productive departmental structure.” Few people would argue with that response. It’s a goal that is not only reasonable but also achievable. The first step toward achieving your goal is to build a solid foundation, one that can support the departmental structure you want to create.
The cornerstone of such a foundation consists of five essential elements:
• Build trust
• Solicit feedback
• Inspire motivation
• Hone communication
• Expect and deliver quality
Building a foundation of which you will be proud is the subject of Part II. Each chapter ...