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Becoming an Extraordinary Manager by Len Sandler

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CHAPTER 9

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Managing Employee Performance

Management takes pride in producing state-of-the-art products, services, and support systems. Yet most companies are woefully lacking in the most basic, fundamental management system—the performance management process. They have archaic, worn-out programs that were designed for a different generation. They simply do not work anymore.

The Problem with Performance Reviews

For most managers and employees, the performance review is like two porcupines in love—it’s a pain for both parties. (However, if you want little porcupines . . . I guess that’s a different book. We won’t get into that here.) Many performance ...

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