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Becoming an Extraordinary Manager by Len Sandler

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CHAPTER 10

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Introducing Change: From “Woe!” to “Wow!”

Conventional wisdom is that people resist change. That’s not quite true. People resist being changed. We don’t like to be forced to do things without an explanation. That’s the way it happens too often at work. Information is essential to employees during change. They need to know exactly what needs to be done, how it needs to be done, and why it needs to be done. Many people feel uncertain and insecure during times of change. Most managers don’t do a good job of providing information when things are in a normal state, let alone during times of significant change.

I have known people, as I’m ...

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