CHAPTER 11

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Maintaining Your Sanity:Handling Performance Problems

A lot of people equate discipline with punishing or hurting someone. They equate it with the discipline they received as a child—getting yelled at and maybe spanked. A more appropriate, adult-like way to look at discipline is holding people accountable for what they agree they’re going to do. It’s as simple as that. Once they commit to do something, they should be expected to do it. For instance, if you were the admiral in charge of an aircraft carrier group cruising in the Persian Gulf, you’d have someone assigned to a midnight watch. You would expect that person to actually show ...

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