Chapter 7Making a Best Investment in Talent

It all comes down to the people. Without them, no mission statement or corporate vision, no strategy, growth targets or performance goals, can ever be realized. Without human capital (or talent, which is the preferred term today) no other form of capital (e.g., money, equipment, intellectual property, etc.) can possibly produce a return. Therefore, we start our discussion of best investment with what matters most: the people.

As stated in the introduction to this section, every organization—large or small, public or private, for profit or not-for-profit, strives to generate a favorable return on investment. That return is not limited to the financial. In order to truly be a best investment, an organization ...

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