Becoming the Change: Leadership Behavior Strategies for Continuous Improvement in Healthcare

Frontline Leaders

Here is the worst thing an organization can do when trying to adopt principle-based behaviors: go to the managers and directors with a list of behaviors and say, “Here, do this.”

It sounds tempting though, doesn’t it?

After all, frontline management is where change initiatives have traditionally aimed their energies. The managers who supervise one unit and the directors who have a portfolio of units are an easy target. If they adopt a new idea and bring all their frontline caregivers and support staff with them, the pendulum will swing, right?

This plan has a couple of problems. The experienced managers will see you coming from ...