Chapter 3. Identifying the Problem & Designing the Solution
Every computer system is (or at least should be) the result of solving some type of problem. While "Hello World" apps are great, I firmly believe that the best way to learn any technology is to apply it to a real problem and see how things really work.
We're going to be adhering to that principle throughout this book. This chapter discusses a very common problem in most organizations that can be solved technically. You'll also look at some of the specific things you need to consider when designing web-based systems in general and APEX specifically.
Identifying System Requirements
Almost every company, no matter the size, will at some point need to implement some sort of help desk. Whether ...
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