Friday Morning

Sam watched as the managers entered the conference room for their weekly management team meeting and found seats around the table. He could tell from both their joking and serious discussions that they respected and trusted each other more than they had when he first met them. Flip charts covered the conference room walls. The flip charts showed action items and completed tasks for the project to fix the build system. Sam sensed that the management team was starting to jell. They were ready to start solving problems as a group in their management team meeting.

“Okay, let’s work on our issue for this week: how we manage requests. Kevin, since you brought it up, tell us how the current practice affects you.”

“Okay. Ginger, you ...

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