CHAPTER 5

Health Care Organizational Culture Disruption Case Study

In late 2016, an organizational behavior-focused study was conducted at an independent U.S. community-based hospital. In early 2015, the organization had been named a top 50 hospital in the United States by a well-known, nationally recognized agency. Success was consistent within the organization throughout its evolution in business model and practice. Health care is a fierce and competitive environment where the independent hospital model is rapidly eroding. This particular organization has consistently faced challenges of remaining as an independent health system when the industry has shifted to purchasing smaller organizations by larger and more complex health care systems. ...

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