Book description
Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this book makes essential reading.It is also an ideal textbook on the applications of TQM since it describes concepts, covers definitions and illustrates the applications with first-hand examples.
Professor Mohamed Zairi is an international expert and leading figure in the field of benchmarking. His pioneering work in this area led to the implementation of sixty comprehensive benchmarking projects in companies worldwide. He has written several books on this subject including 'Practical Benchmarking' in 1992.
Table of contents
- Front Cover
- Half Title
- Dedication
- Title Page
- Copyright
- Contents
- Preface
- Acknowledgements
- 1 Driving businesses with quality in the 1990s
- 2 Achieving a competitive advantage through TQM
- 3 Critical factors for effective TQM implementation: a benchmarking approach
- 4 Benchmarking quality systems: the role of auditing
- 5 Benchmarking innovation management for best practice
- 6 Benchmarking customer satisfaction for best practice
- 7 Benchmarking supplier partnerships for best practice
- 8 Benchmarking TQM in health care for best practice
- 9 Benchmarking quality in financial services through the EQA self-assessment model
- 10 Benchmarking performance measurement for best practice
- 11 Benchmarking processes for best practice
- 12 External corporate quality reporting for best practice
- Index
Product information
- Title: Benchmarking for Best Practice
- Author(s):
- Release date: February 2010
- Publisher(s): Routledge
- ISBN: 9781136426568
You might also like
book
The Art of Communication
Bring nuance, depth, and meaning to every conversation you have The Art of Communication is for …
book
Tidy First?
Messy code is a nuisance. "Tidying" code, to make it more readable, requires breaking it up …
book
Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity
Adeptly address today’s business challenges with this powerful new book from web analytics thought leader Avinash …
audiobook
The Design of Everyday Things
First, businesses discovered quality as a key competitive edge; next came science. Now, Donald A. Norman, …