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1 Driving businesses with quality in the 1990s
2 Achieving a competitive advantage through TQM
3 Critical factors for effective TQM implementation: a benchmarking approach
4 Benchmarking quality systems: the role of auditing
5 Benchmarking innovation management for best practice
6 Benchmarking customer satisfaction for best practice
7 Benchmarking supplier partnerships for best practice
8 Benchmarking TQM in health care for best practice
9 Benchmarking quality in financial services through the EQA self-assessment model
10 Benchmarking performance measurement for best practice
11 Benchmarking processes for best practice
12 External corporate quality reporting for best practice