This book has been put together from investigative work, experiences and ideas which have been developed over a number of years. It is also important to highlight that the richness in terms of examples and case studies would not have been possible without the kind cooperation of the very many friends in industry who have assisted in a wide variety of ways, by providing their time, valuable information and by educating the author into the realities of applying modern management principles.

It is therefore almost impossible to single out key individuals and without risking to offend anyone whose contribution might get forgotten, I would like to dedicate this book to all men and women in industry who are striving very hard, every ...

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