Index

Acceptable Quality Level (AQL), 11

Akao, Dr Yoji, 59

Akzo Coatings:

quality mission statement, 265

supplier development strategies, 26571

ALCOA:

benchmarking case study, 172

benchmarking process, 4334

American National Standard Institute (ANSI), 24

American Quality Foundation TQM study, 645

American Society for Quality Control (ASQC), 25, 41

Apollo Fire Detectors; supplier relationships, 2845

Arthur D Little survey, 58, 59

AT&T benchmarking process, 172, 4323

Auditing, 109, 11113

benchmarking projects, 11820

benefits, 11718

for conformance (static), 113, 11315

for effectiveness (dynamic), 113, 116

example of failure, 11011

selection and training, 11617

Australian Quality Award (AQA), 85

Autonomation (jikhoda), 17

Avis Rent-A-Car: ...

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