Benchmarking for Best Practice

Index

Acceptable Quality Level (AQL), 11

Akao, Dr Yoji, 59

Akzo Coatings:

quality mission statement, 265

supplier development strategies, 265–71

ALCOA:

benchmarking case study, 172

benchmarking process, 433–4

American National Standard Institute (ANSI), 24

American Quality Foundation TQM study, 64–5

American Society for Quality Control (ASQC), 25, 41

Apollo Fire Detectors; supplier relationships, 284–5

Arthur D Little survey, 58, 59

AT&T benchmarking process, 172, 432–3

Auditing, 109, 111–13

benchmarking projects, 118–20

benefits, 117–18

for conformance (static), 113, 113–15

for effectiveness (dynamic), 113, 116

example of failure, 110–11

selection and training, 116–17

Australian Quality Award (AQA), 85

Autonomation (jikhoda), 17

Avis Rent-A-Car: ...