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© 2010 Taylor & Francis Group, LLC
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Fish Heads and Haiku:
Voices from the Field
Susan Bregman
To illustrate the opportunities and challenges of using social media on a
day-to-day basis, co-editor Susan Bregman interviewed representatives
from six transportation agencies across the U.S. The interviews high-
lighted common issues, successful practices, and lessons learned. The
following agencies were included:
• Washington State Department of Transportation
• Los Angeles County Metropolitan Transportation Authority
• Akron-Canton Airport
• District Department of Transportation (Washington D.C.)
• Central Ohio Transit Authority
• Arizona Department of Transportation
These selected agencies include two transit operators, a regional airport,
two state ...