
FISH HEADS AND HAIKU: VOICES FROM THE FIELD
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© 2010 Taylor & Francis Group, LLC
e-mail—it’s open on your desktop and every time a tweet comes
in you see it. So it’s just a regular part of the day and it’s mixed
in with other duties as assigned.
How do you handle service requests for issues like downed trees via Twitter?
Street trees are the responsibility of our urban forestry admin-
istration, which is part of DDOT. One of the challenges of social
media, is that we do take service requests sometimes via Twitter
or Facebook. We’ve done it for our month-long Potholepalooza
campaign, where we ask the public to help us nd pothole loca-
tions. And ...