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Best Practices for Transportation Agency Use of Social Media
book

Best Practices for Transportation Agency Use of Social Media

by Susan Bregman, Kari Edison Watkins
October 2013
Intermediate to advanced content levelIntermediate to advanced
331 pages
9h 13m
English
CRC Press
Content preview from Best Practices for Transportation Agency Use of Social Media
FISH HEADS AND HAIKU: VOICES FROM THE FIELD
31
© 2010 Taylor & Francis Group, LLC
e-mail—it’s open on your desktop and every time a tweet comes
in you see it. So it’s just a regular part of the day and it’s mixed
in with other duties as assigned.
How do you handle service requests for issues like downed trees via Twitter?
Street trees are the responsibility of our urban forestry admin-
istration, which is part of DDOT. One of the challenges of social
media, is that we do take service requests sometimes via Twitter
or Facebook. We’ve done it for our month-long Potholepalooza
campaign, where we ask the public to help us nd pothole loca-
tions. And ...
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Publisher Resources

ISBN: 9781466568617