USING SOCIAL MEDIA TO CONNECT WITH CUSTOMERS AND COMMUNITY
95
© 2010 Taylor & Francis Group, LLC
@westsidesubway: Special care will be taken due to prevalence of fossils
here. Findings given to Page Museum.
During the meeting, the person posting the tweets could cut and
paste the parts while focusing mainly on signicant deviations and, more
importantly, on public comments and questions. Newer services have
since become available that allow a pre-planned Twitter script to post at
regular intervals when a meeting begins.
Web Streaming and Video
Metro used videos and web streaming to build support and to share
information with the community. During the AA phase of the study,
Metro produced a video and posted it on the project website. The video