
BEST PRACTICES FOR TRANSPORTATION AGENCY USE OF SOCIAL MEDIA
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where they would like to see changes on an online map. The service is
typically embedded within a specic planning campaign website and has
mostly been utilized to collect feedback to inform the design of bike shar-
ing services (New York, Portland, Cincinnati, etc.). The service has also
been used for other purposes such as documenting dangerous intersec-
tions (Brooklyn) and problematic phone booths (New York).
The Urban Mediator offers another interesting example of citizen par-
ticipation in digital planning (Saad-Sulonen et al. 2012). This onli ...