AGENCY CONSIDERATIONS AND POLICIES
219
© 2010 Taylor & Francis Group, LLC
traditionally under-represented groups that have Internet access the
opportunities to participate in public decision-making.
Many travelers with disabilities have benetted from using personal
devices and social media platforms that present information in formats
customized to their particular accessibility requirements. People who are
deaf or hard of hearing were challenged during the telephone era; now
they can engage with e-mail and chat services. According to Kapanci and
Grant (2012), “In the social media world, a person’s disability is invisible.
Individuals with disabilities can engage in online communities and con-
versations without barriers and without judgment. ...