
The book provides an overview of the various social media plaorms and tools, with
examples of how transportaon organizaons use each plaorm. It contains a series
of interviews that illustrate what creave agencies are doing to improve service,
provide real-me updates, garner valuable informaon from their customers, and
beer serve their communies. It reveals powerful lessons learned from various
transportaon agencies, including a regional airport, city and state departments of
transportaon, and municipal transit agencies.
Filled with examples from transportaon organizaons, the text provides ideas
that can apply to all modes ...