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Best Practices for Managing BPI Projects by Yusuf Abudi, Gina Abudi

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THE PEOPLE-SIDE OF CHANGE MANAGEMENT

Most project managers focus on change from the perspective of managing changes to the business process improvement (BPI) project. These changes might include expanding the scope based on additional findings during documentation of the as-is process or adjusting the schedule to accommodate a larger group of stakeholders from which information is needed. Rarely, however, do project managers consider the impact of change on the people.

The ability to manage change is not solely from the perspective of changes required of the project (think project change management) but also, and more importantly, people’s perceptions ...

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