CHAPTER SEVEN
Xerox
An organizational development initiative that transformed a traditional work culture into an entrepreneurial, self-managing, productive work community, dedicated to increased customer satisfaction and levels of decision-making authority, and enabling employees to develop a better understanding of organizational business objectives
INTRODUCTION—“POWER TO THE PEOPLE”
DIAGNOSE BUSINESS—“SO WHERE DO WE GO FROM HERE?”
ASSESSMENT—“DO AS I SAY, NOT AS I DO”
DESIGN/IMPLEMENTATION—“WITH A GOOD FOUNDATION …”
ON-THE-JOB SUPPORT—“WHERE THE RUBBER MEETS THE ROAD”
Shared Solutions and Best Practices
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