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Best Practices in Organization Development and Change: Culture, Leadership, Retention, Performance, Coaching by Marshall Goldsmith, David Giber, Louis Carter

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CHAPTER SEVEN

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An organizational development initiative that transformed a traditional work culture into an entrepreneurial, self-managing, productive work community, dedicated to increased customer satisfaction and levels of decision-making authority, and enabling employees to develop a better understanding of organizational business objectives

INTRODUCTION—“POWER TO THE PEOPLE”

DIAGNOSE BUSINESS—“SO WHERE DO WE GO FROM HERE?”

ASSESSMENT—“DO AS I SAY, NOT AS I DO”

Other Issues

DESIGN/IMPLEMENTATION—“WITH A GOOD FOUNDATION …”

Education Plan

Communication Plan

ON-THE-JOB SUPPORT—“WHERE THE RUBBER MEETS THE ROAD”

Post-Implementation Surveys

Shared Solutions and Best Practices

Reward and Recognition Programs

Documented Work Processes

EVALUATE ...

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