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A recruitment and selection process that leverages the Internet, internal database technology, and work analysis tools
Figure 1: Recruitment and Selection Process
The Business Issues for Agent Selection
DESIGN AND STRUCTURE
Table 1: Advantages and Disadvantages of Selection System Approaches
Agent Selection Process
Specific Implementation Plan
Technology As a Strategy
Figure 2: Recruitment and Technology-Based Selection
What Happens Next?
Exhibit 1: Work Analysis Tool
Exhibit 2: Online Scorable Application Form
ABOUT THE CONTRIBUTORS
Recruiting and selection ...