“A great manager is brilliant at spotting the unique differences that separate each person and then capitalizing on them.”
—Marcus Buckingham, coauthor of Now, Discover Your Strengths
Regardless of your organization’s size, as a manager you are faced with the same basic challenge: You manage individuals, not just teams, work groups, departments, or divisions. Consequently, you need to understand each individual’s strengths, weaknesses, talents, abilities, and goals.
You must be aware of any organizational, emotional, or work-environment issues that could be affecting an individual’s job performance. You have to be patient and calm, and at the same time find ways to keep people motivated so that work ...