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Better Business, 5/e
book

Better Business, 5/e

by Michael R. Solomon, Mary Anne Poatsy, Kendall Martin
January 2017
Intermediate to advanced content levelIntermediate to advanced
500 pages
33h 23m
English
Pearson
Content preview from Better Business, 5/e

What Form of Communication Should You Use?

There are many options when it comes to getting your message across. Should you send an e-mail? Write a letter? Visit your client face-to-face? Let’s investigate the specific strengths and weaknesses of each type of communication so you can better match your delivery choice to the situation.

Oral communication allows participants to assess the meanings of the ­speaker’s words and voice intonations. When speaking in person, participants also use “­unspoken” messages sent by body language and facial expressions when interpreting the message. The speaker can adapt his or her message by assessing a listener’s attentiveness. However, oral communication is not perfect. To deliver your message accurately, ...

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Publisher Resources

ISBN: 9780134522746