What Form of Communication Should You Use?
There are many options when it comes to getting your message across. Should you send an e-mail? Write a letter? Visit your client face-to-face? Let’s investigate the specific strengths and weaknesses of each type of communication so you can better match your delivery choice to the situation.
Oral communication allows participants to assess the meanings of the speaker’s words and voice intonations. When speaking in person, participants also use “unspoken” messages sent by body language and facial expressions when interpreting the message. The speaker can adapt his or her message by assessing a listener’s attentiveness. However, oral communication is not perfect. To deliver your message accurately, ...
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