Better Business, 5/e

M

• M-2, M-3 assets, 49

• MacDonald, Bob, 13

• Macromedia, 183

• Madoff, Bernie, 75, 510

• maintenance products, 390

• make-or-buy decision, 312

• Malcolm Baldrige National Quality Awards, 325

• management

  • behavior outside office, 63–64

  • controlling, 216–220

  • definition, 201

  • employee behaviors, 203

  • first-line managers, 203

  • middle managers, 203

  • mission statement, 207–208

  • operational planning, 209

  • organizing, 211–216

  • planning, 205–211

  • security breaches risks, 295–296

  • skills, 203–205

  • strength-based management, 232–233

  • SWOT (strengths, weaknesses, opportunities, threats) analysis, 208–209

  • tactical planning, 209

  • theories of motivation and, 230

  • top managers, 202–203

  • vision statement, 207–208

• management development programs, 261–262