BETTER MANAGEMENT LESS STRESS: Become a competent manager: 2 THE EVERYDAY MANAGER

Table of Contents

1. Titlepage
2. Acknowledgements
3. Dedication
4. Table of Contents
5. PROFESSIONAL DEVELOPMENT
6. INTRODUCTION
7. CHAPTER 1 BEING A ROLE MODEL WHILE EARNING TRUST AND RESPECT
   1. Why should I be a role model at work?
   2. Imposing versus influencing
   3. Being an inspiring role model
   4. “Oil and water don’t mix”
   5. How can I accomplish this?
   6. Personal journal - chapter 1
8. CHAPTER 2 ENGAGING YOUR STAFF
   1. Engagement versus motivation
   2. What are engaged employees?
   3. Engaging employees to ensure a winning team
   4. Personal journal - chapter 2
9. CHAPTER 3 PROPERLY SUPERVISING YOUR STAFF
   1. Manager’s roles and responsibilities
   2. Implementing conditions for proper supervision
   3. Essential supervision tools
   4. Types of power and operational influence
   5. Manager’s constraints
   6. Personal journal - chapter 3
10. CHAPTER 4 SOLVING OPERATIONAL PROBLEMS AT THE SOURCE
    1. Identifying operational problems
    2. Diagnose and effectively deal with problems
    3. Organizational performance and efficiency
    4. Personal journal - chapter 4
11. CHAPTER 5 IMPROVING OPERATIONAL EFFICIENCY BY PROMOTING PROGRESS AND INNOVATION
    1. Why should we make improvements?
    2. Resistance to change and desire to improve
    3. How to implement the conditions for improving operational efficiency:
    4. Continuous improvement tools
    5. Personal journal - chapter 5
12. CONCLUSION
13. AUTHORS’ NOTE
14. PROFESSIONAL PROFILE OF THE AUTHORS