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BETTER MANAGEMENT LESS STRESS: Become a competent manager: 2 THE EVERYDAY MANAGER
by Claudine Blackburn, Sylvain Tétreault
Publisher: Éditions Blackburn Tétreault
Release Date: January 2012
ISBN: 9782981079572
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Book Description
Practical management book volume 2
Table of Contents
Titlepage
Acknowledgements
Dedication
Table of Contents
PROFESSIONAL DEVELOPMENT
INTRODUCTION
CHAPTER 1 BEING A ROLE MODEL WHILE EARNING TRUST AND RESPECT
Why should I be a role model at work?
Imposing versus influencing
Being an inspiring role model
“Oil and water don’t mix”
How can I accomplish this?
Personal journal - chapter 1
CHAPTER 2 ENGAGING YOUR STAFF
Engagement versus motivation
What are engaged employees?
Engaging employees to ensure a winning team
Personal journal - chapter 2
CHAPTER 3 PROPERLY SUPERVISING YOUR STAFF
Manager’s roles and responsibilities
Implementing conditions for proper supervision
Essential supervision tools
Types of power and operational influence
Manager’s constraints
Personal journal - chapter 3
CHAPTER 4 SOLVING OPERATIONAL PROBLEMS AT THE SOURCE
Identifying operational problems
Diagnose and effectively deal with problems
Organizational performance and efficiency
Personal journal - chapter 4
CHAPTER 5 IMPROVING OPERATIONAL EFFICIENCY BY PROMOTING PROGRESS AND INNOVATION
Why should we make improvements?
Resistance to change and desire to improve
How to implement the conditions for improving operational efficiency:
Continuous improvement tools
Personal journal - chapter 5
CONCLUSION
AUTHORS’ NOTE
PROFESSIONAL PROFILE OF THE AUTHORS