Acknowledgments
My colleagues at Spencer Stuart: the most talented collection of people I’ve ever known.
Tom Neff and David Daniel: their support of this project made it possible.
Nick Young: a brother to me.
Ania Wieckowski, Jacque Murphy, and the rest of Harvard’s staff: they took this material to another level.
Lucy McCauley: she is a master of her editorial craft.
Rafe Sagalyn: one of my most trusted advisors.
The people quoted in this book were only a fraction of those that helped form the ideas. I cannot express enough gratitude to all that were so gracious with their time and patient with my questions. I must express a special thanks to the following:
| Richard H. Anderson | Chief Executive Officer | Delta Airlines |
| Clive J. Beddoe | Executive Chairman ... |
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