Book description
Failure is inevitable and a postmortem analysis, conducted in an open, blameless way, is the best way for IT techs and managers to learn from outages and near-misses. In this insightful book, IT veteran Dave Zwieback shows you an approach for making postmortems blameless, so you can focus instead on addressing areas of fragility within systems and organizations. If you’re involved with assessing why something goes wrong on a project or at your company, the concrete steps in this guide will help you find a real solution that works.
Publisher resources
Table of contents
- Preface
- Acknowledgments
- 1. Executive Action
- 2. Dealing with the Root Cause
- 3. Operator Error
- 4. The Bad Apples
- 5. Holding to Account
- 6. Why Things Break
- 7. Who’s to Blame?
- 8. Trade-offs
- 9. Reliable Errors (or Reliably Error-Prone)
- 10. The Second Victim
- 11. The Downside of Blame
- 12. Paradigm Shift
- 13. Executive Support
- 14. Complex, Adaptive Systems
- 15. The Learning Review
- 16. The Timeline
- 17. The Town Hall
- 18. The Learning Review Framework
- Index
Product information
- Title: Beyond Blame
- Author(s):
- Release date: October 2015
- Publisher(s): O'Reilly Media, Inc.
- ISBN: 9781491906415
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