What is this practice and how effective is it?

Enterprise resource planning (ERP) systems have cost large organizations huge sums of money over recent years, but few have delivered the promised benefits. Some of this is due to overhyped expectations, and some to poor implementation. But the main problem is that too few leaders have prepared their organizations to move to a process-driven structure. Consequently, many ERP systems simply automated the old practices. However, as we will show, some companies have derived real value from their ERP investments, and there are many lessons we can learn.

Alternative names and related topics: enterprisewide information systems; materials requirements planning ...

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