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Beyond Performance Management: Why, When, and How to Use 40 Tools and Best Practices for Superior Business Performance by Steve Player, Jeremy Hope

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Preface

Can you really “manage” performance? The conundrum is in the question and is at the core of this book. In a traditional command-and-control management model, managers indeed aim to set clear goals, lay out strategic themes, and then march the organization toward the execution of the goals. And, you might say, there is nothing wrong with that.

This approach has been the standard for decades. But while it might have worked well in the past, there are few people today who believe it is the right way forward. They recognize that in an increasingly uncertain and turbulent world, businesses need more flexibility in their planning and decision-making processes. This means always monitoring and adapting to changes in markets, customers, products, ...

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