Building Your Efficiency Numerator ◾ 61
the soon-to-be-extinct Minder Giants, but I needed to solve the equation on
behalf of my colleagues as well.
For starters, the engagement of our CPA practitioners and support person-
nel in the new arrangement was pretty impressive. CPA busy-season work-
load had been reduced by 45 percent, despite tripling our annual revenue.
We couldn’t have accomplished that with personnel performing most of their
services after year-end. Nor could we have done so without addressing the
need for horizontal connection between those services during the year in
our own firm’s offices. Perhaps the most important engagement improve-
ment, frankly, had to do with practitioner connectedness to one another, as
opposed to client ...