Your Primary-Care Teams ◾ 143
But despite the obvious critical and universal need for lean-process-
improvement engineering in the world economy, its successful implementa-
tion is still spotty at best. You can’t read a book or an article about process
improvement that doesn’t contain a major section dedicated to the challenge
of creating a permanently self-sustaining improvement culture. In poorly led
process-improvement initiatives, the attitude on the shop floor is often, “This
too, shall pass,” as unwilling participants dig in their heels to wait out the
storm.
That’s because we human beings have always had a contradictory capac-
ity for pursuing a low-change environment for everyone around us—for
our security needs—but at the same time des ...