If you can’t describe what you are doing as a process,
you don’t know what you are doing.
W. Edwards Deming1
HIGH POWER ENGINES (HPE) is the pseudonym for an enterprise that designs, manufactures, and supports auxiliary power unit systems, miniature jet engines, and environmental control system products. The firm is part of a larger conglomerate, has a modern 225,000-square-foot facility, employs more than 650 people, and most recently generated annual revenues in excess of $250 million. Although successful, HPE has been facing some near-term challenges, including dealing with its large and aging portfolio of existing products and managing a volatile and fast-paced environment. Pressure has been mounting ...