Chapter 7
The Education, Part I
Jennifer stood by the easel and said, “Like we talked about before, we’re breaking down the definition of Operational Excellence into two parts. We’ve already talked a little bit about how to see the flow of value. But, to do that, we need to have flow first, don’t we?”
Peyton and I both nodded.
“Glad you agree,” said Jennifer. “So, if you two were going to try to create flow in your offices, what would you do?”
I thought about it for a few moments before saying, “I’m not sure what you mean. It sounds like creating flow will make things better, so I think I’d just go about it in my normal way.”
“What way is that?” asked Jennifer.
“Well, I’d pull my team together in a room, set some goals and objectives, and do ...
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