Chapter 7

The Education, Part I

Jennifer stood by the easel and said, “Like we talked about before, we’re breaking down the definition of Operational Excellence into two parts. We’ve already talked a little bit about how to see the flow of value. But, to do that, we need to have flow first, don’t we?”

Peyton and I both nodded.

“Glad you agree,” said Jennifer. “So, if you two were going to try to create flow in your offices, what would you do?”

I thought about it for a few moments before saying, “I’m not sure what you mean. It sounds like creating flow will make things better, so I think I’d just go about it in my normal way.”

“What way is that?” asked Jennifer.

“Well, I’d pull my team together in a room, set some goals and objectives, and do ...

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