IN THIS CHAPTER we focus on stakeholders and their responsibilities in supporting effective performance, another foundation block for improving performance in today's complex organizational systems. Be fore we discuss stakeholders themselves, we must first set the context for effective performance. Next, we examine the primary stakeholders who are involved in most efforts to improve performance, as well as other stakeholders who may play a rote, depending on the organizational setting and the particular performance involved. Then we consider the important factors that affect performance in organizations and the stakeholders who can provide those factors.
The major topics for this chapter are