Bias Interrupted

CHAPTER 15

How can individual managers help move the needle—and manage more effectively?

This chapter provides you with fifteen concrete steps any manager can take to become an inclusive leader, even if you don’t run the organization. The lesson is worth learning: well-managed diverse teams outperform homogeneous ones, are more committed, and are better at making decisions and solving problems.1 Here are two reasons why:

• Gender-diverse teams are higher in collective intelligence. The group’s collective intelligence is more than twice as important as individual team members’ intelligence in determining team performance, and is more important in influencing team satisfaction, cohesion, and motivation. Collective intelligence is how well the team ...