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Big Vision, Small Business by Jamie S. Walters

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Chapter 12

RIGHT RELATIONSHIP AS A PATHWAY FOR QUALITATIVE GROWTH

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A FRIEND AND FELLOW business owner frequently says, only half joking, that her business would be great if it were not for her employees and customers. Given that her business has been successful for a decade and she has both a unique work environment and distinguishing service ethic, not to mention a 100 percent referral and repeat rate, she clearly means no disrespect. What she does mean is that her primary challenges of business ownership arise when her desire to foster good relationships collides with the reality that she, her employees, and customers are human beings who don’t ...

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