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Big Vision, Small Business by Jamie S. Walters

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Chapter 15

MAINTAINING RIGHT RELATIONSHIPS WITH EMPLOYEES

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FOR THOSE WHO DOUBT the practicality of nurturing right relationships in the workplace, there are many studies connecting such efforts with bottom-line performance. A pleasant, productive workplace is key to employee satisfaction, and employee attitudes are critical to factors such as sales, profitability, customer loyalty, and employee turnover. For example, a Gallup survey of more than 100,000 employees across 12 industries showed the link between communication-related issues—employees knowing their roles, feeling important to the vision and mission of the organization, having a good ...

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